Officer, Customer Relations

What You'll Do

Your role is to provide support to Customer Relations team in daily operation, key responsibilities include:

• Handle customers’ feedback, analyze their opinions, identify areas for enhancing service quality
• Conduct on-site audit regularly
• Prepare reports, recommendations and develop training materials if required
• Compile statistics and reports for management review
• Perform any other duties as assigned by supervisor

Who You’ll Work With

You will work closely with your teammates and colleagues in Management Offices

Who You Are

Qualifications and Requirements:

• Diploma holder
• At least 3 years' relevant experience; possess experience in property management field is preferred
• Good command of both spoken and written English and Chinese
• Excellent service mindset with can-do attitude
• Strong communication skills, analytical and problem-solving skills
• Proficient in MS Office and Chinese word processing

At Kerry Properties, we commit to employing people who are passionate and dedicated. We look for people who always strive for excellence and possess a positive attitude. In turn, we offer our people boundless opportunities in career advancement and realization of their potential. If you are interested in the post, please submit your application with full resume, date of availability and expected salary by email to hr.talentacquisition@kerryprops.com.

The personal data provided will only be used for recruitment and employment-related purposes. All personal data provided will be treated in strict confidence. All applications may be considered for other suitable position(s) in the Kerry Properties Group and its subsidiary/ associated companies.

For correction of or access to personal data after submission of the application or enquiries on recruitment matters, please contact Human Resources Department by post or by email to the above addresses. Please mark “Confidential: Personal Data Access/ Correction/ Recruitment Enquiries” on your correspondence.

Information on unsuccessful candidates will normally be destroyed after 12 months from the date of application.